Workplace Professional

Course Details


Learning Path: Workplace Skills

Duration: 3 Day(s).

Course Overview

This KWP course and accompanying certification test prepare today’s graduates and workers to demonstrate their competency in the soft skills that employers seek most. These soft skills include effective communication, friendly and inclusive relationships, team work, conflict management, problem solving and decision making, adaptability and change management, ethical and accountable behavior, and workplace productivity.

This highly interactive class experience lays the foundation for these critical soft skills through mini-presentations, activities, exercises, case studies, role plays, in-class assessments, and small group discussion.

This course covers the competencies, skills, and knowledge learners need to pass the Workplace Professional certification test and earn the designation KWP Certified Workplace Professional (KWP-WP).

Endorsed and recognized by


Course completion includes a free 1-year membership to Chartered Management Institute. 

Learning Objectives

High Level Objectives:

  • Use effective communication skills, including public speaking, active listening, questioning with purpose, recognizing and interpreting non-verbal messages, and presenting a professional image (An effective communicator)
  • Use techniques to get along with co-workers, customers, and supervisors and embrace diversity (Friendly and Inclusive)
  • Demonstrate ability to work as a competent member of the team, provide back-up support for co-workers when appropriate and actively support group goals. (A team player)
  • Demonstrate understanding of the normalcy of conflict and resolve common conflicts in the workplace (Able to manage and resolve conflicts)
  • Demonstrate understanding of and apply a proven problem-solving and decision-making process that supports effective and timely decisions (An effective problem-solver and decision-maker)
  • Demonstrate understanding of the nature of change and apply a change process to accept and manage change as a normal workplace function (Adaptable)
  • Demonstrate understanding of the value of ethics in the workplace and make ethical choices in common workplace situations (Ethical)
  • Demonstrate understanding of accountability in the workplace and apply it to workplace behaviors, actions, tasks, and interpersonal relations. (Accountable)
  • Use effective methods to organize and manage workload, prioritize tasks, and manage multiple conflicting priorities with composure.  (Organized and Productive)


Course Outlines

Unit 1: Communication Dynamics
Building positive relationships
Identifying common communication barriers
Using active listening skills
Asking questions with purpose
Understanding body language
Unit 2: Being a Team Player
What is a team?
Self-assessment – What’s your team player style?
Understanding and recognizing team player styles
Unit 3: Getting Along with Others and Embracing Diversity
Self-assessment – What is trust?
Establishing rapport
Understanding stereotypes
Understanding the 4 pillars of diversity
Unit 4: Managing Conflict
Understanding conflict in the workplace
Using the conflict resolution process
Toolkit for successful workplace conversations
Unit 5: Problem Solving and Decision making
Understanding the five-step problem-solving process
Defining the problem
Identifying solutions
Deciding the best solution
Understanding degrees of support
Unit 6: Managing Change
Understanding the nature of change
Adjusting your attitude towards change
Understanding the three phases of change
Unit 7: Professional Ethics
What are ethics?
What values guide you?
Why worry about ethics?
Case study – Ethics in Practice
Unit 8: Workplace Accountability
What is accountability?
The five key elements of accountability
Case study – What Should Jon Do?
Unit 9: Productivity and Effectiveness – Organizing Your Work
Productivity management techniques
Email management techniques
Prioritizing your workload
Establishing routine

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