Managing Workforce Engagement and Performance

Course Details

Learning Path: Management Skills

Duration: 3 Day(s).

Course Overview

Who is the best manager you've worked for? What made you choose that person? It’s no secret that employees who feel valued and recognized for their work are more productive, responsible, and motivated. This course will help managers and supervisors create more energized, loyal employees and maximize employee engagement. From coaching and mentoring to delivering feedback, and managing employee performance while keeping your workforce engaged, the tools provided here will help you to become a magnificent manager. You will be the person others think of as their best manager.

Endorsed by 


Learning Objectives

  • Identify what keeps a workforce engaged.
  • Understand the principles of motivation.
  • Incorporate the skills of coaching and mentoring into your management style.
  • Manage workforce performance effectively.
  • Learn how and when to provide performance feedback.
  • Create a motivational climate using various theories and techniques.
  • Navigate the challenges of having difficult conversations with employees.

Target Audience 
Business managers and supervisors
Classroom and Audiobook 

This course includes a free 1-year membership to Chartered Management Institute.

Course Outlines

Unit One: Managing and Motivating Others
What Is Motivation?
Understanding Three Types of Motivators
Creating the Right Climate
Unit Two: Creating a Motivational Climate
Theories about Motivation
Maslow's Hierarchy of Needs
Herzberg's Dual Structure Theory
Understanding Basic Concepts of Reinforcement Theory
Unit Three: Designing Motivating Jobs
Ways to Fulfill the 5 Characteristics of Motivating Jobs
Ten Tips to Create a Motivational Climate
Unit Four: Understanding Shared Management
Defining the Three Phases of Shared Management
Phase 1 – Preparing Employees for the Job
Choose the Right Person for the Job
Set Performance Standards
Provide Effective Training
Understand Adult Learning Styles
Phase 2 – Activating Productive Work
Unit Five: Building Your Interpersonal Communication Skills
The Five Elements of Communication
Asking Good Questions
Using Probing Techniques
Using Active Listening Skills
Understanding Body Language
Unit Six: Coaching and Mentoring Your Employees
The Coaching Formula
Core Coaching Skills
Defining the Basic Coaching Model
Unit seven:Giving Effective Performance Feedback
Phase 3 – Ongoing Evaluation
When Do You Give Feedback?
Six Elements of Effective Feedback Sessions
Unit Eight: Giving Feedback to Improve Performance
Coaching to Change Behaviors
Subjective Evaluation vs. Observable Behavior
Using the Benefits/Consequences Matrix
Using a Formal Structured Approach
Using an Informal Approach
Unit Nine: Navigating Difficult Conversations
Deciding If You Will Have the Conversation
Clarify Your Frame of Reference
Establish Your Positive Intent
Determine Your Desired Outcome
Choose the Right Time and Place
Steps for a Difficult Conversation
Maintain Safety
Unit Ten : Formal Performance Evaluations
Understanding Performance Reviews
Accepting Criticism with Poise

Protected Content

Login to access