Hiring and Keeping the Best People

Course Details

Learning Path: Management Skills

Duration: 3 Day(s).

Course Overview

Human resources responsibilities fall on the shoulders of managers and supervisors in all areas of an organization, not just in the human resources department. As a manager, you might take part in job forecasting and job skills analysis as a strategic step to manage growth. Ideally, you might also be involved in developing job descriptions and participating in the interview process. Also, a primary day-to-day responsibility is managing employee performance.

In this course, you will learn about these human resource concepts. We will work through the hiring process, from conducting a skills inventory to interviewing. We will talk about the role of employee orientation and performance management. Finally, we will discuss other common issues that arise during the employment experience. These include managing diversity, conflict, compensation plans, and disciplinary issues.

Endorsed by



Learning Objectives

  • Identify skills profiles and core competencies
  • Develop job specifications
  • Apply good practices for recruiting, selecting, and hiring the best candidates
  • Get new employees off to a good start
  • Work with compensation and benefit programs
  • Manage employee relationships
  • Conduct cooperative performance reviews

Target Audience
Business managers, human resources professionals
Classroom and Audiobook 

This course includes a free 1-year membership to Chartered Management Institute.

Course Outlines

Unit 1: Understanding the Basics of Human Resources
What Is Human Resource Management?
Unit 2: Understanding Employee Recruitment and Selection
Six Stages of Recruitment and Selection
Unit 3: Job Forecasting and Analysis
Performing a Skills Inventory
Using Forecasting Techniques
Understanding Job Analysis
Performing a Job Analysis
Unit 4: Working with Job Requirements
Identifying Job Competencies
Preparing Job Profiles and Descriptions
Unit 5: Do You Need to Hire?
Evaluate All Options
Know the Cost of Employee Turnover
Unit 6: Finding Qualified Candidates
Advertising Open Positions
Unit 7: Screening Candidates for Interviews
The Resume Screening Process
Unit 8: Communication Skills You’ll Need for Interviews
Understanding Body Language
Asking Questions with Purpose
Probing Techniques
Use Active Listening
Unit 9: Be Aware of Four Interviewing Traps
Unit 10: Interviewing Techniques and Questions
Basics of Behavioral Interviewing
Sample Behavioral Interview Questions
Using the Critical Incident Technique
The Role of Performance Assessment
Unit 11: Handling Difficult Applicant Interviews
Role Play
Unit 12: Preparing, Conducting, and Assessing the Interview
Other Tips and Techniques
Assessing Interviewee Responses
Unit 13: Checking References
Unit 14: Employee Orientation and Onboarding
Why Have Orientation?
How Did Your Orientation Rate?
Planning Your Orientation Program
Unit 15: Planning Employee Training
Working the Training Cycle
Working with External Providers
Unit 16: Managing a Diverse Workforce
Dealing with Diversity
Your Experience with Stereotypes
Unit 17: Understanding Privacy Issues
Unit 18: Working with Compensation and Benefits Programs
Creating a Motivating Climate
The Role of Compensation and Benefits
Unit 19: Managing Performance Reviews
Performance Review Problems
A Performance Management Checklist
Examining a Performance Review
Unit 20: Managing Attendance
Understanding the Cost of Absenteeism
Handling Attendance Issues
Unit 21: Managing Disciplinary Issues
Terminating Employees
Case Study: How to Fire an Employee?
Conducting Exit Interviews

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