Diversity in the Workplace

Course Details

Learning Path: Workplace Skills

Duration: 2 Day(s).

Course Overview

Today, we enjoy – or are challenged by – a workplace with multiple cultures and generations working together. Building a diverse team means including people of all genders, countries of origin, race, ethnicity, education level, disability, age, weight, gender identity or other distinguishing traits.  The consequences of disregarding diversity can be costly for organizations as well as the people who work in them. 

In this course, you will become more self-aware of your attitudes toward diversity, explore and address the common workplace situations that can create conflict. You’ll learn strategies to develop positive attitudes toward diversity, foster a more tolerant work environment, and build a cohesive, multicultural and multigenerational team.

Endorsed by


Learning Objectives

  • Understand the concept of diversity.
  • Develop positive cross-cultural attitudes.
  • Communicate effectively with others from many cultures and social backgrounds.
  • Effectively manage employees from a variety of cultures and generations.
  • Help teams address cross-cultural barriers and diverse lifestyles.
  • Foster a tolerant work environment.
  • Develop a multicultural, multigenerational, and diverse workplace.

Target Audience
Business managers, human resources professionals
Classroom and Audiobook 

This course includes a free 1-year membership to Chartered Management Institute.

Course Outlines

Unit One: Bringing Diversity into Focus
What Is Diversity?
Related Terms to Understand
How Is Diversity Changing the Workplace?
How Well Do You Accept Diversity?
Unit Two: The Trouble with Stereotypes
Keeping Stereotypes in Check
Unit Three: Using Socially Correct Words
The Times Are Changing
Ground Rules in Diversity
Unit Four: The Pillars of Diversity
Unit Five: Pitfalls to Avoid
Unit Six: The "STOP" Technique
4 Steps to "STOP"
Role Play - Presentations
Unit Seven: Managing Diversity and Discrimination
Managing Diversity
Managing Discrimination
Unit Eight: The Multicultural Workplace
What Is Culture?
Have a Helpful Global Attitude
Unit Nine: Communicating Effectively in a Multicultural Workplace
High- and Low-Context Cultures
Let's Experiment: How Does Context Apply?
Communication Differences Across Cultures
Smoothing Out Communication Mishaps
Dealing with Culture-Based Conflicts between Employees
Unit Ten: Generational Diversity in the Workplace
A High-Level Overview
Finding Common Ground
What's the Underlying Issue?
Unit Eleven: Exploring the Generations' Times
Silents, Boomers, Xers, Ys, Millennials, and Gen Z
How About This for a Gap?
Sweeping Generalizations
Unit Twelve: Building a Diverse Organization
Create Inclusive Programs for New Employees
Leveraging the Global Talent Pool

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