Creative Decision Making

Course Details

Learning Path: Workplace Skills

Duration: 4 Day(s).

Course Overview

Decision making appears at the top of many lists about workplace skills and competencies that employers value. It makes sense. We make decisions and solve problems several times every day. Making smart decisions could be the difference between business profitability or disaster. Resolving problems with the best solution could be the difference between saving loyal customers or not.

The key to smart decision-making rests with our ability to clearly define the problem, identify innovative options, research them, and then craft a workable solution. Having a process to work through these steps can take the anxiety out of problem-solving and make decisions easier. This course explores a wide range of techniques to help you puzzle through situations, learn how to solve both simple and complex problems, discover your creativity, and apply these techniques to smart decision making.

Endorsed by 

Learning Objectives

  • Use creative thinking methods and contribute to problem-solving teams
  • Categorize your own critical thinking style, including areas of strength and opportunities for improvement
  • Decide the best approach to use in a problem-solving situation
  • Analyze information to identify the problem
  • Create and analyze strong arguments by using the critical thinking process
  • Increase important critical thinking skills, including active listening and questioning
  • Use analytical thought systems and creative thinking techniques
  • Use individual and group techniques to produce creative ideas and make decisions
  • Give powerful arguments using the critical thinking skills you learned
  • Create an action plan for to implement and follow-up on decisions

Target Audience
All professionals
Classroom and Audiobook 

This course includes a free 1-year membership to Chartered Management Institute.

Course Outlines

Unit One: Setting the Foundation for Problem-Solving
Identify the Problem
Eight Tips to Define a Problem
Unit Two: Setting the Foundation for Decision-Making
Understand Three Decision Types
Distinguish Facts from Information
Avoid 10 Decision-Making Traps
Unit Three: What Is Critical Thinking?
Understanding Critical Thinking
Rate Your Critical Thinking
Critical Thinking Types
Honing Your Critical Thinking Skills
Unit Four: Building Your Foundation for Creative Thinking
What Are Creativity and Innovation?
Know Your Creative Potential
Unit Five: Left, Right and Whole Brain Thinking
Left- and Right-Brain Thinking
Whole-Brain Thinking
Unit Six: The Critical Thinking Process
Critical Thinking Standards
The Three-Step Critical Thinking Process
Context Is Everything
Check for Credibility and Consistency
Evaluate the Arguments
Unit Seven: A Critical Thinker's Tools
Questions with Purpose
Probing Skills
Active Listening Skills
Unit Eight: Creating a Logical Explanation
Explanations and Argument-What's the Difference?
4 Steps to a Logical Explanation
Watch Out for Bad Assumptions
4 Steps to Craft a Strong Argument or Explanation
Unit Nine: Critical and Creative Thought Schemes
Creative Thinking Skills for Breakthrough Ideas
DeBono's Six Thinking Hats
Using the Shoe Swap Technique
Using Mind Mapping
Using Situation/Solution Reversal
Unit Ten: Designing Your Creative Space and Time
What Does Your Creative Environment Look Like?
The Role of Creativity and Innovation in Business
A Case Study - The Birth of the Four Seasons Hotel Chain
Unit Eleven: Encouraging Creative Team Thinking
Using the RAP Model
Tuning in to the Nine Intelligences
The Fishbone
Brainstorming Ground Rules
Using the Stepladder Technique
Leena Luck and the Case of the Software Upgrade
Create Ideas and Choose Your Solution
Unit Twelve: Where Does Creativity Fit into the Problem-Solving Process?
Problem-Solving Models
A Proven Three-Phase Model
Unit Thirteen: Making Good Group Decisions
Degrees of Support
Working Toward the Decision
Avoid Two Fatal Mistakes
A Simulation - Aeria
Unit Fourteen: Analyzing and Selecting Solutions
Unit Fifteen: Planning and Organizing Action

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