Communication Dynamics

Course Details

Learning Path: Workplace Skills

Duration: 2 Day(s).

Course Overview

From the moment we walk into the workplace each day, we are communicating with others. We talk. We listen. We write numerous types of documents, from email to text messages to reports and speeches. We “speak” without talking through our non-verbal behavior, gestures, and professional attire. How we communicate has a direct impact on our relationships with others and our ability to perform our jobs with confidence. The more skilled we are, the greater chance we have for personal and professional success.

In this course, you will become more aware of your communication style, including your body language, and how you affect others around you. You will also learn to use active listening skills, ask questions with purpose, assert yourself with confidence, and handle difficult situations.

Endorsed by

Learning Objectives

  • Be more aware of your communication style
  • Use active listening skills to increase understanding and develop empathy
  • Ask questions using probing and paraphrasing techniques
  • Discover how your non-verbal messages communicate with others
  • Present your professional best
  • Handle difficult situations with more confidence
  • Build relationships through open and effective communication

Target Audience
All professionals
Classroom and Audiobook 

This course includes a free 1-year membership to Chartered Management Institute.

Course Outlines

Unit One: Communication Begins with You
Build Positive Relationships
Become More Self-Aware
Become a Skilled Communicator
Unit Two: Breaking Through Communication Barriers
Case Study: New Neighbors
Unit Three: Asking Questions with Purpose
Use Different Question Types
Use Probing Techniques
Paraphrasing Techniques
Echoing Techniques
Unit Four: Developing Your Listening Skills
What's It All About?
Rate Your Listening Ability
Unit Five: Using Active Listening Techniques
What Is Active Listening?
Identifying Good Listeners
Tips for Becoming a Better Listener
Show Sympathy and Empathy
Creating the Right Mindset
Unit Six: Encouraging Conversation
What Is Said and What Is Heard
Unit Seven: Overcoming Communication Roadblocks
Problems and Solutions
What Would You Do?
Unit Eight: Understanding Body Language
What Is Body Language?
Interpreting Gestures
Keeping the Right Distance
What's Your Face Saying?
Unit Nine: Shaking Hands with Confidence
Unit Ten: Managing Your Posture
Unit Eleven: Presenting a Positive Image
Seven Things People Judge from Your Appearance
Take an Honest Look
Appearance Matters
Unit Twelve: Toolkit for Successful Workplace Conversations
The Four-Step Plan
Delivering Your Message
Unit Thirteen: Managing Your Attitude
Be Positive and Assertive
When You Have to Say "No"

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