Learning Path: Administrative Support
Duration: 5 Day(s).
Starting a new career is an exciting time that can also be a bit overwhelming. You will have a new routine, new tasks, and new goals, along with a full list of to-do items as you settle in. You’ll be learning your way around the workplace. At the same time, you’ll be discovering what it means to have a customer service mentality, be an ambassador of your organization, and exemplify your workplace culture. All this, and you need to be organized, efficient, multi-tasking, and flexible. This career certification course will prepare you for these roles and responsibilities so you’re ready – with confidence – on the first day of your new job
You will learn the critical skills necessary to perform administrative and office support activities, help support your supervisors and assigned team members stay organized, on-schedule, and effective. You will learn many organizational, time management, and communication skills you’ll need to apply immediately. You’ll also gain confidence in the essential workplace skills you need to perform your day-to-day responsibilities and achieve long-term career success. These essential skills include communication dynamics, getting along with co-workers, working on teams, and maintaining strong professional ethics .
The course is designed to prepare learners for the KWP Certified Administrative Assistant exam and earn the designation, Certified Administrative Assistant, KWP-AA. The goal is for the learner to be job-ready for an entry level position as an administrative assistant as defined in the KWP Standard Job Description.
High Level Learning Objectives
The course covers all career competencies and skills across the primary categories. You will:
- Understand and apply performance attributes and metrics to fulfill your role as an administrative assistant
- Identify and use primary organizational and productivity skills
- Define and demonstrate specific nuances for good communication dynamics in the workplace
- Demonstrate proficiency in administrative support tasks
- Define and use the tools of the trade
- Demonstrate professional workplace behaviors and interpersonal dynamics